Sunday, March 15, 2015

Salesforce – Business Hours

Configure the business hours for all the support team to make them available to serve the customers. We can also make business hour field available on the case page layouts. This sets the available time for the support team to work on cases

Setup > Company Profile > Business Hours

Business Hours Page > New Business Hours


Business Hours Name: Test Business Hours

Use these business hours as the default: To set default business hours for all the cases.

Active: Allow users to associate the business hours with cases, escalation rules, milestones, and entitlement processes.

Time Zone: Select the time zone.

Business Hours: Set the business hours.

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