Thursday, March 19, 2015

Salesforce – Default Case Owner

Choosing a default case owner ensures that your cases are assigned to a specific support representative even if no assignment rules apply.  

Setup > Customize > Cases > Support Settings.

Default Case Owner: Edit

The default case owner can be a user or a queue. Select Notify Default Case Owner to notify user about the case ownership change.

2 comments:

  1. Big data is a term that describes the large volume of data – both structured and unstructured – that inundates a business on a day-to-day basis. big data projects for students But it’s not the amount of data that’s important.Project Center in Chennai

    Spring Framework has already made serious inroads as an integrated technology stack for building user-facing applications. Corporate TRaining Spring Framework the authors explore the idea of using Java in Big Data platforms.

    Spring Training in Chennai

    The new Angular TRaining will lay the foundation you need to specialise in Single Page Application developer. Angular Training

    ReplyDelete