Saturday, March 21, 2015

Salesforce – Notify Case Owners when Case Ownership Changes

Use this setting to automatically select the Send Notification Email checkbox on cases when users change a case owner to another user.

Setup > Customize > Case > Support Settings > Notify Case Owners when Case Ownership Changes

When Notify Case Owner of New Case Comments is not selected then Send Notification Email is unselected when you are changing the case owner.

Now let’s enable the "Notify Case Owners when Case Ownership Changes" then "Send Notification Email" is automatically selected when you are changing the case owner. 


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