Thursday, March 19, 2015

Salesforce - Show Closed Statuses in Case Status Field

We use this setting to include closed case statuses in the Case Status field. This lets user to quickly close the cases without using the Case close button.

Setup > Customize > Case > Support Settings

Currently on case detial page we have status field with New, Escalated and Working picklist values.

Support Settings > Edit (Enable: Show Closed Statuses in Case Status Field)

When “Show Closed Statues in Case Status Field” was enabled in “Support Settings” now we can see “Closed” value in the Status field.

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