Case Contact role is a related list on the case detail page.
On case detail page we already have contact information. But
if you want to associate multiple contacts with the case then we have to add
Contact Role related list on case page layout. Click New and select the contact
from Contact Object and set the role for this contact and save. The contact is
added to the related list.
Setup > Customize > Cases > Contact Roles
Case Contact Role
Picklist Values: You can create new, edit, reorder, replace, printable view
case contact role.
Case Contact Role Picklist Values > New
Add one or more picklist values and each value create own
line and save.
Other Contact has be added into Case Contact Role Picklist
Value.
Contact Role Related List on Case Page Layout.
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