Salesforce sends email from 52 IP addresses. If your organization blocks any of these IP addresses, users might not receive all email sent from salesforce. To verify your organization can receive email from each IP address.
Setup > Email Administration > Test Deliverability
Enter the email address > Send
Go to email account and check that you receive 52 different emails from different IP addresses. If you receive email less than 52 than contact systems administrator.
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