Thursday, March 19, 2015

Salesforce – Case Comment Notification

Support reps can send an email to any contact when they have added a new comment to a case.

Case Comments (Related List on Case Detail Page) > New

Currently we don’t see Send Email Notification option.

Setup > Customize > Case > Support Settings

Support Settings > Enable Case Comment Notification to Contacts

When Case Comment Notification to Contacts is enabled Case Comment Template field becomes visible. Select the email template you want to use while sending case comment email.

Now we can Send Customer Notification is available in case comment.


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